NotesmakrHelp Guide

Feedback & Support

Send feedback and bug reports directly to the Notesmakr team using a double shake, drawings, or voice

Notesmakr makes it easy to send feedback, report bugs, and share ideas with the development team. Shake your device twice anywhere in the app to open the feedback form.

My Feedback list on iPad showing three submitted items, each with its type, how long ago it was sent and a status such as Submitted, Planned or Resolved

How to Send Feedback

Shake to Report

Give your device two quick shakes anywhere in the app to open the feedback form. The app takes a picture of the screen you are on first, so you can point at exactly what you mean. The shake works on every screen. You need to be signed in to send feedback.

Multiple Formats

Express your feedback in the way that works best for you:

  • Typed comment — Write a description
  • Marking up the screen — Circle issues or highlight areas on a screenshot of your current screen
  • Voice note — Record up to 60 seconds

Viewing Your Feedback History

Go to Settings → My feedback to see the feedback you have submitted. Each one shows its type (Bug Report or Feature Request), when you sent it, your comment, any screenshot or voice note you attached, and its current status:

  • Submitted
  • Under Review
  • In Progress
  • Planned
  • Resolved
  • Not Planned
  • Closed

If the team has replied, the reply appears in a Team Response box on that item. Pull down on the list to refresh it. To remove an item, tap its delete button and confirm Delete Feedback? (this also deletes its attached files).

Using Shake to Report

Shake Your Device Twice

While using the app, give your device two quick shakes. One shake is not enough.

Choose How to Share

The app asks "How would you like to share your feedback?" Pick Mark up this screen to draw on a screenshot, or Just leave a comment to send feedback without the screenshot.

Add Your Feedback

Choose the type, Bug Report or Feature, then:

  • Write your comment
  • Draw on the screenshot (if you chose to mark up the screen)
  • Record a voice note You can combine these.
Send

Tap Send to send your feedback to the development team. A message confirms "Feedback submitted successfully!"

Typed Feedback

Use the comment field to write your feedback:

What to Include

For Bug Reports:

  • What happened — Describe the issue you encountered
  • What you expected — What should have happened instead
  • Steps to reproduce — How to recreate the bug (if known)
  • How often — Does it happen every time, randomly, or just once?

For Feature Requests:

  • What you want — Describe the feature or improvement
  • Why it's useful — Explain the problem it solves
  • Who benefits — All users, specific learner types, certain use cases

Tips for Clear Feedback

Be Specific:

  • "Add true/false questions to quizzes" instead of "Make quizzes better"
  • "Flashcard text is too small on iPhone SE" instead of "Fix the UI"

Context Is Added for You:

  • The form attaches your device information, the app version and the screen you were on automatically, so you do not need to type them
  • The app version is also shown at the bottom of Settings

Stay Constructive:

  • Frame criticism constructively
  • Focus on the issue, not blame

Marking Up the Screen

Choose Mark up this screen to draw on a screenshot of the screen you were on:

Open the drawing view

After you pick Mark up this screen, the screenshot fills the screen with a toolbar for drawing.

Draw on the Screenshot

Use the tools to:

  • Circle UI elements that have issues
  • Draw freehand arrows or sketches to point at areas
  • Highlight problem areas
Choose Drawing Tools

The toolbar has:

  • Pen — Freehand drawing
  • Highlighter — Transparent overlay for emphasis
  • Eraser — Remove drawn marks
  • Colours — Red, Orange, Green, Blue, Black or White
  • Undo and Clear all
Add a comment and send

Open the comment panel to write a comment, choose the type and tap Send. Your drawing is attached to the feedback.

Voice Notes

Record a voice note by speaking your thoughts. It is part of the comment panel.

Start recording

Tap to record a voice note (up to 60 seconds). Allow microphone access if prompted. Without it, the app shows "Microphone permission required".

Record Your Feedback

Speak naturally:

  • Describe the issue or idea
  • Walk through the steps that led to a bug
  • Explain what you would like to see improved
Stop and Review

Stop when you are done. You can play it back, or tap Re-record to start over.

Send

The voice note is attached when you tap Send.

What Happens After You Submit Feedback?

Your feedback goes to the Notesmakr development team. In Settings → My feedback you can follow its status (Submitted, Under Review, In Progress, Planned, Resolved, Not Planned or Closed). If the team writes back, you see the reply as a Team Response on that item.

Feedback Best Practices

Do's ✓

Be Specific

  • "Add true/false questions to quizzes" instead of "Make quizzes better"
  • "Flashcard text is too small on iPhone SE" instead of "Fix the text"

Explain the Why

  • Help the team understand your use case and motivation
  • "I use quizzes for exam prep and need more question variety"

Use the Right Format

  • Typed — Detailed explanations, bug reports
  • Marking up the screen — Visual issues and UI problems
  • Voice — Complex issues, conversational feedback

Be Constructive

  • Frame criticism constructively
  • Focus on solutions, not just problems

Don'ts ✗

Don't Be Vague

  • "Make studying better" doesn't provide actionable direction

Don't Share Sensitive Info

  • Don't include passwords, API keys, or personal data in feedback, and keep them out of screenshots you mark up

Don't Spam

  • Submit feedback once—don't repeatedly submit the same issue

Contact Support

For urgent issues, account-specific problems, or questions that need direct assistance, tap Support in the System section of Settings. It opens an email to the Notesmakr team.

Email: [email protected]

When to Contact Support:

  • Account access issues
  • Billing or subscription problems
  • Data loss or sync issues
  • Urgent bugs blocking your workflow
  • Privacy or security concerns

When to Use Feedback:

  • Feature suggestions
  • General bugs or issues
  • Usability feedback
  • Design suggestions

Next Steps

Send Feedback:

  1. Shake your device twice anywhere in the app
  2. Pick Mark up this screen or Just leave a comment
  3. Tap Send

View Past Feedback:

  • Go to Settings → My feedback to see your submissions and their status